Wednesday, October 18, 2017

Story of the Day- October 16, 2017- The Saga of the Car part 2



So, it is Monday morning, and we are back to the saga of the car battery and AAA.

My son called AAA, at 7:35, this morning, to arrange to have them come out and check his battery and replace it, if needed. And I had arranged to pick him up, at 7:40, so that we could drive over to the place they had towed the car to, and that would be open at 8.

By the time I arrived to get Aaron, AAA had called him to let him know that they would be where his car was, in about 15 minutes.
So, we headed out , per the map quest instructions...and proceeded to get lost.
The place to which they had towed the car was the wrong direction and a block past the street address. I am not joking.

I followed Aaron into the business and the receptionist told me that no one can find them.
We beat the beat the AAA truck there by about ten minutes, despite our delay. That is because he was also having trouble finding them.

Aaron asked the woman for the keys to his car and she reacted in a very confused manner.
He explained that the car had been towed to them, on Sunday, and that the key had been put in the drop box. He explained that his car was the 2009 Honda in their parking lot.
This didn’t seem to help .
You see, they do not have a drop box.

She suggested that we check and see if any of the neighboring businesses had a drop box where the key could have been left, by mistake….but there were none by the nearby businesses.

While we have an extra key for the car, I had left it at home.
Why bring it, if AAA insisted that we had to wait until this business opened up, and needed to get the key that had been left with them, anyhow?
Except that it hadn't been.

My son goes out to check his car, and it is unlocked.
He then checks the glove compartment, the coin compartment and the compartment between the seats, but there is no key.
There is also no key in the car’s trunk.

He does not have the number for the place that towed him.
Yes, he had called them on his phone, yesterday, to get the name and address to where they had towed his car, but he had deleted the call history, since then.
This is the same son who leaves his bank statements and Facebook account open on my computer, all the time……

The woman from the business ( we had gone back inside for the warmth and the quiet- as this was near a busy road) told him that , even if he deleted it, he can retrieve it from the net...which produced a very blank look from both of us.

I then had to explain to her that we are dinosaurs and do not have smart phones.

Also, I am wondering why my son deletes his call history.......but that is for another story.

Shortly after this, the AAA truck arrived. Don, the very nice older man driving the truck, said that eh had no way to figure out who had towed the car, but said he would look for the key.

A few minutes later, he holds it up. He found it under one of the floor mats.

Don then tests the battery. It is still under warranty. That is good.
But it is not the problem. It seems to be in fine shape. He then asks Aaron what the problem was. Aaron explains it, and Don says that it sounds like it might be the battery in the key fob.
We thank him, and drive home, where Aaron gets the other key.Then Don from AAA arrived. We explained the missing key problem, and asked if he could find out the number for the towing service that AAA had called. Instead, he starts going through the car and locates the key under the floor mat.

Great. So they left it unlocked and with the key in it, although well hidden- at least from us.

Turns out, the car's battery ( which I bought from AAA- since this is the car I drove until we passed it down to Aaron) was installed by AAA and under warranty...
but it isn't the problem.
Don said it is probably the battery in the key fob, and we are going to stop and home, so Aaron can get the other fob, before going to his dental appointment and then to work.

And I will take this one to have the battery changed.

Sigh.

Tuesday, October 17, 2017

Story of the Day 10/15/2017




I have two sons. One is deaf and the other isn't.
Last night, which would have been Saturday night, but , as it was past midnight, it was Sunday , my son was disturbed, four times, by an alarm. Not his smoke detector, which has been in a state of disrepair for close to a month (and about which he has repeatedly notified his apartment complex's office), but his car alarm. Obviously , it is rather loud alarm, since he could hear it from his apartment.

Let me get back to the fact that I have two sons. The one in this story is the DEAF one.
So, maybe , this is more statement about the quality of the walls and the windows in his apartment complex....the same apartment complex that has left him with a broken smoke detector in his apartment.....


He told this to my husband, this morning ( Sarah and I were not home), and my husband had the exact same response that I did, when he repeated it to me., "What car alarm?"
My son drives our old 2009 Honda Civic. It never had a car alarm, while we had it; and we couldn't imagine him, in his very subsistence-style of living, having one installed in his car .

My husband explained that it was the car alarm that goes off when you push the panic button.
Oh, that car alarm.
No wonder he heard it.

And, each time, he pressed the button on the fob, and the alarm stopped.
But, at 2 AM, having done this for the 4th time, he decided to call AAA.

He described the problem to the woman from AAA, on the phone, and she told him that it was probably because of a low car battery; and that he would need to have his car towed to a place that could install a battery for him.

She asked him , if he had a place he preferred. He didn't, so, the AAA truck towed him to a place that is several miles away. And for which he had to pay the additional towing mileage.

When my son called my husband, this morning,- not at 2:300AM, when the car was towed, but after 8 AM, he explained that he was going to need to come over to figure out exactly where the car was ( to Google the address), and a ride to go get the car.

My daughter drove over and picked him up from his apartment, and he spent several minutes realizing that he had both the name of the place, as he remembered it, and the address wrong.
Fortunately, he had the receipt for the towing, and he called that place.

Turns out, they towed him to a place that isn't open on Sunday.
So much for getting his battery replaced and having his car to get to work, tomorrow.

At this point, my son's obnoxious mother suggested that he call AAA, and ask them to meet us where the car had been left, and have AAA change the battery. Afterall, the last few times, Ive had batteries die, AAA came out and changed them for us...making me wonder why they had towed him, last night...especially since the place they picked meant he had to pay a towing charge.....
But, as it turns out, they do not change batteries until after 6 AM, so instead of explaining that to him, as an option, last night, they towed his car to a place ( for a fee) that will not be open , until tomorrow.

And, they will not meet us there to change his car's battery,; not today, at any rate.
You see, they will not make another call out for him, for another 24 hours, because they dropped it at a repair place that is not open ( they informed him that they put the key in the drop box)...even though they dropped it ( the place that they picked) at place that is not open on Sundays.
They will not even do it for us, knowing that my son has ( not in his car, but in his possession) both the title to the car, and the extra key.

And I am ....not feeling very happy with AAA .

Tuesday, July 4, 2017

Story of the Day 6/ 28/ 2017




My son and I got to spend some quality time together, today. In our family, quality time can be translated as " time in the car."

Aaron's car had those nasty airbags that can explode with shrapnel, so , it was included in round 3 or 4 or 16 of the recalls; and today was the day for his car's airbags to be replaced. As a result, I got to drive him home, and then back to the dealership, today. Hey, it beats sitting there and watching really bad, uncaptioned TV for 4 hours.

On the way back to pick up his car, this afternoon, Aaron mentions that a friend of his told him that Gal Gadot, the actress playing Wonder Woman in the new movie, has a slight Israeli accent; and , as a result, the director had all of the actresses playing the roles of Amazons speak with similar Israeli accents. According to this friend, these fake accents were truly hideous.

My son, who works at a movie theater and has seen the film upwards of a dozen times, although, mostly in parts, told me that he had never noticed that she had any accent.

I managed to not choke for laughing; and I advised that the next time someone mentions it, he should respond that he hadn't noticed the subtleties of the accents, due to being deaf.

Friday, December 30, 2016

Story of the Day 12/29/2016 - the suspended driver's license saga....an update




Thursday.
Today is Thursday.
Yesterday, I received an email that the police department's records have been corrected. I am no longer down last eh drive roof the car that I wasn't even in.

I was given phone number to call to check and see when my license is no longer suspended. They were not sure how long it would take for the record at the BMV to be corrected, but my hope was that it would be within 24 hours.

The number I was given to call is automated. You call and then put in your license number, part of your social security and your zip code, then it tells you the status of your driver's license.
My desire was not too become too familiar with that automated voice.
Yes, I am filled with hope.
Than and a desire to not hav to place another order for grocery delivery on-line.

I haven't yet mentioned it, but the emails from the police department came compleste with large font red letters wishing me a "Merry Christmas and Happy New Year!"

I didn't really mind that, it was cheerful, even if Ia bit Christian themed for a public agency.....
it was the smaller font red letters at the bottom that got me .
My public agency thought it important to send me Bible verses:


Fear not: for, behold, I bring you good tidings of
great joy, which shall be to all people.
For unto you is born this day in the city of David
a savior, which is Christ the Lord. Luke 2:10-11


Ugh. My tax dollars at work promoting Christianity as the official religion of Indiana,
or , at least, Indianapolis.
I wish that people had some idea of what the constitution says.

But, at least she was helpful.

Addendum :

The representative's office did call back, but after I was already dealing with the police department to get it resolved.
And as of early this afternoon, it is official, I have a valid driver's license.

Thursday, December 29, 2016

Story of the Day 12/27/2016 - the saga of the suspended driver's license, continued



On Saturday night, I realized I had to start canceling appointments. I had been under the mistaken impression that, when the weekend ended , I would be able to start working on getting my license back, and that there was a chance I could get to my Tuesday appointments. But I had not taken into account the fact that Xmas was on Sunday, meaning that government offices would be closed on Monday. The soonest I could, again, start working on this, would be Tuesday morning.

So, I called and left a message on the phone at one office, knowing they would not get it, until that day, and that I might be subject to a fee for not cancelling my appointment in at timely manner. The other, luckily, was with someone who is a friend on FB, so I sent a message.

Then I took a break from dealing with it, if only because I had no other option.

But, bright and early on Tuesday morning, I was, once again, making phone calls.

What ensued were a few calls with the woman at the insurance agent’s office who has always been both pleasant and helpful . Connie went over what had happened, and contacted the BMV.
Fortunately, they were willing to speak with her.

Unfortunately, they can’t help.

They can’t help because the driver in the accident is listed as me.

Now, that Thursday evening, in November, not only was I not driving the car, but I was not even in it.
It was my son who was driving and whose car was rear-ended.

The police officer, however, put down that it was me. He entered my driver’s license number and not Aaron’s.

I can see how that would happen.

I am 5’4”,
a chubby, almost senior (just over 3 yearss to that milestone) woman.
My son is a 6’3’, very muscular guy.
Yeah, I can see how that might happen.

We also have different last names.

We do, however, have the same first initial.

And the first part of Aaron’s very long last name is the same as my last name. The second part of it is my husband’s last name.
You see, we share very nicely.

Regardless as to how he made the error, the police officer who entered it is where the problem occurred.
And the BMV cannot change that information.

Connie explained to me that I would now have to contact the police to get this changed.
Okay, fine, I like clear instructions on what to do.
She also gave me a piece of advice, she told me to make sure that Aaron carries a copy of the COC in his car.

I like how she thinks. Considering how this has been going, I consider that good advice.

So, this morning, I got to make a few calls to the police department. Three, so far.
The first one made the second necessary, because the recorded message was too fast for someone with hearing loss to get on the first try. I did, however, leave a message with my phone numbers and the nature of the problem.
I also tried a second number that I had located on an Internet file.
This number’s recorded message let me know that , if I really wanted a response, I needed to send an email.
Which I did.

A few hours later, I actually had a response.
The woman seemed to think that the error had been an easy one to make and now wanted my son’s information: his name, DOB, etc. etc. etc. , and his license number.

I sent those back, hoping that they can change the information that they sent to the BMV, and then let the BMV know of the change.

I can see that what this translates into is, now, trying to get the BMV to respond, so I know that they have received it, and then to try to get them to lift the suspension……

I had thought that those things would constitute the next parts of this saga, but I was wrong.

The next part came in the mail, this evening.

This evening’s mail brought something that I thought was junk mail and almost tossed into the recycling bag before even opening.

It was an envelope from State Farm, addressed to “Kassia Margolis”.

I am sure that you also get a lot of unsolicited appeals from insurance companies about how they can save you money.
We do.
Recycling.

But it wasn’t.
It was a note from a claim’s adjustor for one of the other drivers’ insurance companies.
A note for me, the listed “driver” in the accident.

Wednesday, December 28, 2016

Story of the Day 12/23/2016 - more about the suspended driver's license




So, now to Part 4 of the saga of the suspended driver’s license.

By Friday, I had called the BMV, three times. This resulted in my being told that they could not help me, if I called. They could only respond to a written request for reconsideration under the same long Code as suggested in the missive.

I had also emailed them a similar number of times.

Two of the contacts resulted in this message:

Dear Customer,

According to our records the last Certificate of Compliance on file was received 9/9/2015 from E-Insurance. No insurance document has been received for the incident of 11/3/2016.



The third was in response to my sending their message back, explaining , yet again, the situation, and attaching a copy of the COC that was electronically filed on 11/07/2016- contradicting their assertion.

Instead of even acknowledging the COC that I had attached, I got this response:

Re: Question about License Status



Dear Customer,

Your driving privileges were suspended on 12-17-16, for failure to submit proof of insurance coverage for an accident occurring on 11-03-16 in which you were involved. This is a 90-day suspension, remaining in effect until 03-17-2017. As a result of the suspension received you will be required to submit both an SR22 insurance filing and a $250.00 insurance fee to the BMV prior to license reinstatement.



So, now, not only is my license suspended, but I am going to have to pay $250 to get it reinstated……

Wait, I forgot to add what came next, information about my needing to submit a COC……even though I had attached the form showing that it had already been submitted.
However, if you were insured to operate the vehicle involved at the time the 11-03-16 accident occurred, please have your insurance carrier electronically submit a certificate of compliance to the BMV, where the insurance suspension will be deleted from your driving record.

So, that was Part 4- my interactions with the completely useless BMV.


Part 5… that was probably my four phone calls to the assorted numbers for my state representatives. One has not yet responded. One did answer their phone, and told me that they do not deal with the BMV.

I can’t really say that I blame them.


In the meanwhile, I am panicking.
I am Jewish, and I am genetically programmed to fear starvation.
So, in desperation, I ordered groceries to be delivered.

Let me explain, my weekly grocery shopping is done on Thursday mornings. This works well for me because I often work on Thursday evening and on Friday morning, and I need groceries in the house , so I can cook, Friday afternoon, for our Sabbath.

On Thursday mornings, I do a very carefully scheduled “round” of the stores. I stop for fruits and vegetables, drop off the recycling, stop at the store that carries a lot of kosher items we use, and the almond milk we prefer, then, possibly, add a stop- Trader Joes or Costco or , rarely, Wal-Mart for a few items that we only buy there. Wal-Mart, for example, has the only kosher salsa in town that does not cause me to break out in hives.

I just love food allergies.

Oh, and I buy gasoline, while I am out.

The trip is organized to make a loop with no doubling back or extra driving to eliminate wasted time and gasoline. I would love to only have one stop on my list, but in Indianapolis, there are several things that , if you keep kosher, can only be found at one or two places…
The entire outing runs about 2 hours, if I also have to stop at CVS, or less, if I don’t.

And, here it is, already Friday, and, not only do I not have fresh fruits and vegetables , we are almost out of milk for my daughter (she drinks cow’s milk) and out of almond milk for my husband and me. Furthermore, it is not just Shabbat, but we are looking at a long weekend with no easy grocery store access. You see, it is about the be Xmas- that holiday when even the 24 hour grocery stores close…

So, I get on the internet and type in “ grocery delivery Indianapolis”, and, lo and behold, up pops Fresh Thyme and Amazon prime. I go and make orders. For only $10, I am getting delivery from each. I would have gone with just one or the other, but, because we keep kosher, Fresh Thyme didn’t have some of the things I needed. In fact, neither of them had some of the food I would have normally bought, so my order is about half of what I normally buy on a Thursday, but it is enough to get us through the long weekend. Even better, the delivery will come early enough for me to have time to cook.




Then, there was Part 6, assuming that I have not lost count……I called the claims adjustor – the one the insurance company assigned for the accident. I did this because the insurance agent’s office was still , apparently closed, and the weekend was fast approaching.

The claims adjustor was very polite…and she told me that I was going to need to go through the insurance agent’s office, since they had filed the COC . She did, however, say that she would send them an email. This would be in addition to the emails I had already sent, but would look “official”.

She also told, me that she was no longer the claims adjustor. The car that Aaron’s car hit….actually, was pushed into by the car that rear-ended Aaron, well, that driver has retained an attorney. This “escalation” means that the case has to be moved up a level to a different claims adjustor.

Okay, great, fine… and the new adjustor, Lisa, would be calling and taking down the same info we had already given.



A bit later, Lisa called my cell phone and I vomited all of the frustrations I was having out on her. I did tell her, a few times, that I was NOT frustrated with her, and I knew she had nothing to do with it, but would appreciate any help she could give me.

She politely listened to the saga, and told me that if I hadn’t gotten anywhere by Wednesday to call her back. That put her in the unique position of being the only person, so far, who even seemed to want to get involved.

Then she very carefully asked me if Aaron was available to talk. I said, “Yes, he is right here, eating.” (She had called late enough to catch him, but early enough that it wasn’t yet, Shabbat.)

Then, she said something that made me realize why she had asked, so hesitantly, to speak with him, “I understand that he is deaf.”

I explained that he is, but that he would probably be okay on the phone, just to be aware that he sometimes answers the wrong question, since his brain fills in for what he doesn’t hear; so she might have to repeat a question or phrase it differently. I also assured her that his speech was easy to understand.

I gave the phone to Aaron, and signed to him that I had a question to ask her, when he was done.

About 5 minutes later, he handed me back the phone and I asked her, “Does the other driver who was hit getting lawyer mean that we need to get one?” To which she replied, “No,” Since the accident was clearly not my son’s fault.

At the time, I believed her….but the saga didn’t end there.

Monday, December 26, 2016

Story of the Day 12/ 21/ 2016





On November 3rd, 2016, my son was rear-ended while he was stopped at a red light in Broad Ripple. He was on his way home from a late shift, and his car was pushed into the vehicle in front of him by the force of the impact. Thank G-d, no one was hurt, but the driver of the car that hit my son's car was arrested and got to spend a few days in jail. Apparently, his blood alcohol level was 0.21 and he had a passenger (who may have been minor) in the car.

After 3 weeks, my son's car was finally repaired. My son was slightly disappointed, because he had enjoyed driving the very fancy rental car around, but , c'est la vie.

That was Part one of the story, although, I am posting all of this as one story….but that was still part one. Part two occurred after Aaron returned the rental car. About a week afterwards… the rental company tried to insist that he owed them $500 for additional insurance that he had declined. I know he declined it, because he spoke with me about it, while he was renting the car, to make sure he was doing everything correctly.
Especially, since he was using my credit card.
He was very clear to Erica, at Enterprise, that he didn't want any coverage, since he had insurance. Oddly, now, they are pretending that he did. This was despite the fact that the woman who called to speak with him also couldn’t find the contract he had signed.

Today’s mail provided part three.

Part three occurred at about 7:20 PM. The mail probably showed up at about 5:30 ( we have very late delivery), and was brought in by my husband , when he returned from work.
There was a slight further delay in my opening it , because I was busy stuffing M&Ms into my mouth.

In the mail, was a notice from the Bureau of Motor Vehicles that they have suspended my license for 90 days.
They did this because because I did not file a Certificate of Coverage ( car insurance) with them, promptly.
You see, the car being driven was mine. My son has been driving it, and will be purchasing it from us, soon, but it is , currently, still mine.

Since it was well after 5, and our insurance agent's office was closed, the best I could do was yell, "F***! F***! F***" a few times.
I did this in sign language, to make sure that Sarah didn't miss it.

Then I went into my email and sent the insurance agent's office an email saying that I would be calling them in the morning. Oh, and I attached a copy of the letter from the BMV, and a copy of the COC that was filed...on November 7, 2016.

Electronically filed. Filed by our insurance agent.

Filed with the BMV that is insisting that it wasn't.


Apparently, I can now write to the BMV with my supporting documentation, and they will review the case within 30 days of receiving my missive.

Or, my insurance company can file a COC with them. There is no time frame, however, in that case for un-suspending my license. I would guess, however, that with their previously demonstrated level of competence, we might be looking at 30 days...or maybe, they handle that faster, so only a week to review it- with, of course, time off for Xmas...and New Years, and an added week to mail me the results of their review or re-receipt of the COC.

At any rate, I will not be buying groceries, tomorrow; I will not be dropping off my recycling; I will ,also, not be taking my daughter out to do practice driving for her license, or anything else.

And , by this time next week, I suspect that I will have become good friends with the taxi services in our town.......